Return & Refund Policy
We want you to be fully satisfied with your purchase. Please read the return conditions below.
General Conditions
- Returns are accepted within 30 days from the delivery date.
- Items must be in original, unused condition with all packaging and a copy of the receipt or order confirmation.
- Items that have been used, altered, or not installed by a certified professional (for electrical or electronic components) are non-returnable.
- Original shipping costs are non-refundable.
- Buyer is responsible for return postage unless the item is faulty or we sent the incorrect product.
Domestic Returns (Australia)
- Returns accepted within 30 days of delivery.
- Return postage is paid by the buyer, unless the item is faulty or an error was made on our part.
- Refunds are processed after the returned item is received and inspected.
International Returns
- Returns accepted within 14 days of delivery.
- Return postage is paid by the buyer. Customs duties and taxes are non-refundable.
- Refunds are issued once the item has been received and inspected.
Faulty or Incorrect Items
If you received a damaged, faulty, or incorrect item, please contact us within 7 days of delivery. Provide your order number and photos of the issue. We will assist you with a replacement or refund.
Contact Us
If you have any questions about this policy, please contact us before returning your item.